Go Deep, Be
Courageous, Emerge a Winner!
Serving the Business and Professional
Community since 1983!
N. Elizabeth Fried, Ph.D.
skills can get you in the door; your people skills are what can seal the deal"
Peter Post of EmilyPost.com
Mind Your Business P's and Q's
To move up the corporate ladder it becomes progressively more important to
develop a keen awareness of business etiquette. There is no substitute for
good manners. As part of your
development, it would be wise to sharpen your business etiquette skills.
- Business etiquette is genderless, in the workplace men and women are
peers; opening a door for a woman may unintentionally offend
- Always treat people with consideration and respect
- During an introduction, introduce the lower-ranking person to the
higher-ranking person; e.g. refer to the higher ranking person first (CEO)
"Mr. Smith this is (accountant) Mr. Oldham."
- If you forget a name simply say "I'm sorry, your name has just slipped my
- Give a firm handshake with direct eye-contact; setting the stage for a
- With all the electronic forms of communication that we have access to,
giving us the capability to reach people 24/7, keep in mind to respect others'
- Apologize sincerely for any faux pax you may have committed, but do not
magnify your mistake and make the recipient uncomfortable by making a larger
issue of it than it deserves
Take you to a
"business etiquette" test, where you can find out how savvy you are in
handling certain business situations you may come across.
The trend toward globalization provides many opportunities to interact with
people that don't necessarily come from your own culture. Open up your horizons
by finding out about how other cultural orientations conduct business.
The following is a link based on Geert Hofstede's internationally comprehensive
research regarding each country's cultural dimensions. At the bottom of the page
there are several countries listed, select a country which you are interested in
or is applicable to business dealings you may have. Specifically there are three
sections addressing business etiquette; appearance, behavior, and
International Business Etiquette
Are today's mobile devices wrecking havoc with our manners? Are public
phone conversations on your cell, texting, sexting and the like turning us
into mannerless boors? It may be more than that according to Larry Rosen,
author of I.Disorder. These devices could be contributing to
such mental illnesses as obsessive-compulsive disorder. He offers
suggestions on how to avoid these pitfalls in his new book.